الوظائف

Monitoring and maintaining computer systems and networks.

4.2 Talking to staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues.

4.3 Providing support, including procedural documentation and relevant reports.

4.4 Supporting the roll-out of new applications.

Working continuously on a task until completion (or referral to third parties, if appropriate).

4.6 File sharing management.

4.7 Conducting setup of computers, printers, multifunction devices, audio-visual equipment and other information system.

4.8 Answering the support telephone line and responding to incoming request.

4.9 Responding to support requests and questions in due time.

4.10 Attending end users on urgent requirement of toner, issuance and maintaining recording for Wipro data base updating.

4.11 May assist in conducting investigation and resolving any received IT related incidents and or complaints by employees within the set timeline.

4.12 Participates and contributes in quality improvement and patient safety programs/activities, risk management programs and performance/process improvement projects.

4.13 Performs other related duties and activities as assigned by the department director/head