الوظائف

IT specialist
مستشفى د. سليمان الفقية
قدم الآن
تم النشر 2025-04-23

الوصف

JOB DUTIES STATEMENTS:
Duties and Responsibilities:
  1. Provide 2nd line of support to DSFH - Riyadh hospital clinical application users to solve technical issues timely. Provide 1st line of support whenever needed
  2. Monitor, maintain and update clinical solutions and Clinical third-party solutions / add-ons for DSFH - Riyadh users
  3. Register and document daily work as required and support cases
  4. Maintain good and consistent communication with DSFH - Riyadh users
  5. Answer questions and troubleshoot product issues with focus on problem resolution and related documentation
  6. Monitor and manage the progression of users’ cases and assigned tasks through to closure
  7. Participate in the team effort to continuously improve work routines, processes, and product knowledge in the Customer Care Services department
  8. Facilitate a strong working relationship with the DSFH - Riyadh Solutions Delivery team.
  9. Negotiate and balance project priorities to ensure the Application landscape maintains a high degree of stability and availability
  10. Ensure system deliverables are functionally appropriate, technically sound, and well-integrated
  11. Participate and maintain accurate and complete documentation regarding process flows, design specifications and daily work as needed
  12. Utilize the Application Solution Manager for problem solving / solution exploration and daily work as needed
  13. Demonstrates compassionate communication skills while providing support and care to the patients as “the patient is the center of our care”.
Other Job Functions:
  1. Perform all duties and tasks in line with the Person Centered Care values.
  2. Adherence to all policies, plans and programs within the Fakeeh Care – Riyadh
  3. Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
  4. Complete mandatory education as per the requirement at least one month prior to expiration.
Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems.

الدرجة العلمية
البكالوريوس,
الكلية
علوم الحاسب والمعلومات, علوم الحاسب التطبيقي,
التخصص
علوم الحاسب, علوم الحاسب التطبيقي, تقنية المعلومات, هندسة الحاسب, إدارة البيانات,
الموقع
Riyadh Saudi Arabia
الدرجة
--
ساعات العمل
48
سنوات الخبرة
3
الراتب
--
اللغات
المهارات
عدد الشواغر
1
50
زيارات صفحة الوظيفة

المتطلبات والمؤهلات

JOB REQUIREMENTS / QUALIFICATIONS:
Education:Bachelor’s degree in Computer Science
Experience:3 years’ work experience.
Language:Fluent in English and Arabic reading and writing.